Privacy
Policy
Last Updated: October 3, 2025
Balance Life Academy respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our services.
Information We Collect
We collect information that you provide directly to us when you register for courses, create an account, or communicate with our support team. This includes your name, email address, payment information, and course progress data.
Personal Data Categories
- Contact information: name, email address, phone number
- Account credentials: username, encrypted password
- Payment information: billing address, transaction history
- Usage data: course progress, completion rates, learning preferences
How We Use Your Information
Your information enables us to provide personalized coaching experiences, process course enrollments, and communicate important updates about your learning journey. We use data analytics to improve our course content and delivery methods.
Service Delivery
Processing course registrations, managing your account, delivering educational content, and providing customer support services.
Communications
Sending course updates, newsletters, promotional materials, and responding to your inquiries and feedback.
Improvement
Analyzing usage patterns to enhance our educational programs, develop new courses, and optimize user experience.
Legal Compliance
Meeting regulatory requirements, enforcing our terms of service, and protecting against fraudulent activities.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your data only in specific circumstances necessary for service delivery or legal compliance.
Service Providers
We work with trusted third-party service providers who assist in payment processing, email delivery, and course hosting. These partners are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required by law, in response to legal proceedings, or to protect the rights and safety of our users and organization.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this privacy policy.
Data Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure server infrastructure, and regular security audits.
While we employ robust security measures, no method of transmission over the internet is completely secure. We continuously update our security practices to address emerging threats and vulnerabilities.
Your Privacy Rights
Under Canadian privacy legislation, you have specific rights regarding your personal information. We are committed to honoring these rights and responding to your requests promptly.
Access
Request access to the personal information we hold about you and receive a copy of your data.
Correction
Request correction of inaccurate or incomplete personal information in our records.
Deletion
Request deletion of your personal information, subject to legal retention requirements.
Opt-Out
Withdraw consent for marketing communications at any time through your account settings.
Portability
Request a portable copy of your data in a structured, commonly used format.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. Cookies are small data files stored on your device that help us recognize you and remember your preferences.
Essential Cookies
Required for basic site functionality, including user authentication, security features, and session management. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our website, which pages are most popular, and how users navigate through our content.
Preference Cookies
Remember your settings and preferences, such as language selection, display settings, and course progress tracking.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality and your user experience.
Children's Privacy Protection
Our services are designed for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that information from our systems.
Parents or guardians who believe their child has provided personal information to us should contact us immediately at [email protected] so we can remove the information.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us through any of the following channels:
We aim to respond to all privacy inquiries within 30 days of receipt.